POSH PONY Equestrian has a 14 day return policy starting the day after you receive your goods.

If you find that the item you receive is unsuitable or not exactly what you were looking for, you are welcome to send it back for a full refund. This must be done within 14 days of purchase.

If trying on saddle pads etc it is vital you use a clean numnah under to ensure you keep it clean until you decide if you wish to keep it. Please respect the fact that we need to resell the item so it is important to ensure it is free from dirt and hair.

For horse clippers, please ensure you and your horse are happy with the noise etc before you start to clip.

NOTE: Due to hygiene reasons, refunds cannot be given for blades that have been used.

Buyers are responsible for returning the item at their cost. Refunds are less our original shipping cost.

 

Faulty Goods

If you receive an item that is faulty, please contact us by email on poshponyequestrian@gmail.com so we can arrange for you to return the faulty goods. If the item is faulty your return postage will be refunded back to you.

NOTE: If an item is returned back and not considered to be faulty, or it is has not been used in accordance with the manufacturers guidelines, then you will be liable for the return courier charges.

POSH PONY guarantees are specific to the original owner of the item who buys it as a brand new item from POSH PONY, this does not cover items that are sold on or second hand items.

Horse riding & other equestrian related activities is by nature is a dangerous sport.
In no event will POSH PONY be liable for any direct, indirect, punitive incidental, special or consequential damages or any damages whatsoever arising from the misuse of its products.

always check equipment before use on every occasion that it
is used for signs of wear or damage. For horse clippers ensure an annual electrical safety
test is carried out before use, alway take safety precautions when using electrical products.
Do not use any equipment showing signs of wear or damage. Buyer assumes all risks &
liability from use of products(s).

You are responsible for the safety of you and your equine and must always choose equipment that is appropriate for you and your equine. It is essential that you are properly trained and experienced before applying new equipment to an equine. If you are in doubt about your
capabilities with regards to use, suitability or fitting of any type of equipment please seek the advise of a fully qualified expert in this field before using any product.

This website is the property of POSH PONY EQUESTRIAN. We take the privacy of all visitors to this Website very seriously and therefore set out in this privacy policy our position regarding certain privacy matters.

This privacy policy covers all data that is shared by a visitor with us whether directly via www.poshponyequestrian.com directly or via email.

Our Privacy Policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website or via email.

1. Information We Collect

In operating our website we may collect and process the following data about you:

1.1 Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblog statistics and other communication data.

1.2 Information that you provide by filling in forms on our website, such as when you register to recieve information, a newsletter etc or make a purchase.

1.3 Information provided to us when you communicate with us for any reason.

2. Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

2.1 To provide you with information requested from us, relating to our products or services.

2.2 To meet our contractual commitments to you.

3. Credit card details

Credit card details are not stored under any circumstances and are only used for the purpose of processing a transaction or refunding a transaction with your full authorisation in every instance.

4. Third Party Links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

5. Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us